TERMS & CONDITIONS
I provide a complimentary consultation for every prospective new client. During this consultation, I will learn about your needs and how I may be of service. I then create a "customized service package" for you according to your needs, requests and schedule.
Services are offered hourly and monthly, and you can cancel agreement at anytime with a 30 day notice.
A monthly retainer payment option is available, payable in advance of service delivery. Packages must be used within 30 days from the date of first service. Clients will receive an itemized statement of services provided and a balance, if any, on their account. Hours not used within 30 days cannot be rolled over or refunded.
All services are calculated in 60 min increments. Rates quoted are for virtual/remote work only. If the services requested are of an out-of-the-office nature, the time begins when I leave the office or the location of the last client (whichever is closer). There is a 2 hr minimum for out-of-the-office services billed at an additional $25/hour.
Monthly Retainers include the first 25 miles per day for errand-running or out-of-the-office services. After the first 25 miles, there is a charge of $0.55 per mile billed to client.
All memberships as well as non-member hourly services must be paid in advance before services are rendered. Accepted Forms of Payment: Visa, MasterCard, Cash, Square, Zelle and Paypal. Charges from any third-party vendors or merchandise purchased on the client's behalf (always with client's permission) will be billed to the client and a 5% convenience /administrative fee will be added to the final bill, $100 returned check fee for all returned checks.
- Guaranteed services
- Special discounted rates
- Holidays/After hours preferences
Individuals 65 and older receive a special rate of $20/hour.
Hours of Operation (EST)
Monday – Friday - 8:00am to 8:00pm Saturday - 9am - 9pm
We are available before or after normal business hours with advanced notice . We are available on all major holidays or short notice for all services. Additional fees will apply after-hours, weekends, holidays, and for expedited services for non-members.
Application and Agreement
Please note that all clients will be asked to fill out a one-time Client Services agreement, which will allow me to provide the most efficient service to you. All clients will be asked to sign and accept our "Agreement."
Give the gift of time!
Gift Certificates are available in any denomination for any of our services, whether it is for one of the exclusive membership, a few hours or our á la carte services. Order yours by calling me at 678-978-7873 or email firstname.lastname@example.org. I can send it to you or gift wrap it and send it directly to the recipient. Your choice.
Any cancellations within 48 hours of the scheduled appointment start time will incur a 50% cancellation fee. Any cancellations within 24 hours of your scheduled appointment start time or "no-shows" will incur a 100% cancellation fee. The charge will automatically be applied to your credit card on file.
All personal information collected in regards to clients, including security codes and client credit card information, is kept completely and strictly private and confidential. Information gathered is for the sole purpose of providing concierge and lifestyle management services. Billing the client for merchandise/fees and/or services rendered. At no time will the client's information be disclosed to a third party.
Please rest assured that your information and secrets are safe with us. How can we help you today?