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CUSTOMER SERVICE
Is poor customer service hurting your business?
In the hospitality/customer service industry, it's an employee's job to make customers feel welcome and appreciated.
Are your employees' body language and attitude making YOUR customers feel welcome & appreciated? Are your clients pleased with the level of service they are getting or can you do better? How well do your employees know your products and/or services? Do you know the difference between a customer and a client? Customer - a person or organization that buys goods or services from a store or business. |
Client - Being a REGULAR customer.
A customer is a transaction and a client is a relationship
Think about this:
A customer is what we get when we take their money and do nothing to create a connection with them.
A client is what we create when we make a connection and build a relationship with a person or business that can benefit from using our products or services.
A client is what we create when we create an experience around the relationship we build with them. There is a lifetime value in having a client vs. a customer.
"People may not remember exactly what you said or did but they will always remember how you made them feel" so the question to ask yourself is how are you making your clients feel before, during and after doing business with you?
Ask yourself...Do I have customers or clients in my business?
A customer is a transaction and a client is a relationship
Think about this:
A customer is what we get when we take their money and do nothing to create a connection with them.
A client is what we create when we make a connection and build a relationship with a person or business that can benefit from using our products or services.
A client is what we create when we create an experience around the relationship we build with them. There is a lifetime value in having a client vs. a customer.
"People may not remember exactly what you said or did but they will always remember how you made them feel" so the question to ask yourself is how are you making your clients feel before, during and after doing business with you?
Ask yourself...Do I have customers or clients in my business?
HOW WE CAN HELP YOU!
Sign up for our program - How to WOW through Customer Service - turning your customers into clients for life!
There is a deeper, psychological foundation in Customer Service. According to Customer Service expert, Holly Stiel, "all aspects of truly effective training need to encourage and empower service providers to take responsibility for contributing generously to their own “emotional 401(k) plans.” Beyond the required skill sets, training programs should connect with the emotional fabric of participants, by posing questions such as: “How does serving others serve you?
This program is for solopreneurs, entrepreneurs, restaurant owners & those in the hospitality industry
Contact us at 678-978-7873 in Atlanta | 246-843-0472 in Barbados or email us at amdlifestylemgt@gmail.com
There is a deeper, psychological foundation in Customer Service. According to Customer Service expert, Holly Stiel, "all aspects of truly effective training need to encourage and empower service providers to take responsibility for contributing generously to their own “emotional 401(k) plans.” Beyond the required skill sets, training programs should connect with the emotional fabric of participants, by posing questions such as: “How does serving others serve you?
This program is for solopreneurs, entrepreneurs, restaurant owners & those in the hospitality industry
Contact us at 678-978-7873 in Atlanta | 246-843-0472 in Barbados or email us at amdlifestylemgt@gmail.com
ABOUT USWe are licensed, bonded and insured and we are a member of the International Concierge and Lifestyle Management Association as well as the International Virtual Assistants Association. Trust & Confidentiality are the cornerstone of our company so your secrets are safe with us.
* we will not participate in any illegal, or unethical activities or practices. |
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